Frequently Asked Questions

Where are you located?

We are located in Dubai Investments Park 2.
Please click here to see where we are on Google Maps.

Do you deliver to the other Emirates?

Yes, we deliver to all 7 emirates.

Is there a minimum order?

Yes, the minimum order is AED250.00 excluding damage waiver and delivery fees

What is your cancellation and refund policy?

Cancellation of orders will forfeit all booking deposits.
The process for any applicable refund will take between 15 to 45 days.
Cancellations made within 48 hours of delivery will incur a 100% cancellation fee.

What is a damage waiver?

Damage Waiver is payable to cover all costs associated with normal wear and tear to the equipment. This is an industry standard and is not a refundable charge. The damage waiver does not cover missing or malicious damage to equipment.

Do you offer event styling?

We don’t offer event styling services however; we work with, and can recommend a number of stylists we can put you in touch with.

Delivery and Collection

Is delivery and collection included in the hire charge?

No. Delivery and collection fees are an additional cost that take into consideration; equipment ordered, total weight, location and access and after hours delivery/collection times. It is always best to request a quote to get an accurate costing.

Will the furniture be set up and packed down on site?

Yes, our transport fees include the full set up, according to instruction on site, or floor plan, of the furniture as well as pack up of the furniture after the event.

What happens if I don't need or have space for all of the equipment once it is delivered?

Unfortunately once the equipment has been confirmed, paid and delivered we are unable to offer a refund for unused equipment returned on delivery.

Can I collect the equipment?

To ensure the quality and standard of our equipment we do not allow any items to be collected/returned by customers, couriers or third parties.

Confirming Orders

How do I confirm my quote/booking?


Fill out and sign the confirmation box on your quote including deposit payment details to accept our terms and conditions of trade. Then email the signed and stamped copy back to us along with an LPO.

Private Clients 

Fill out and sign the confirmation box on your quote including deposit payment details to accept our terms and conditions of trade. Then email the signed copy back to us with proof of the deposit payment.

When do I have to confirm my quote/booking?

The more notice we have of confirmation the better. Until we have signed quote and LPO or a 50% deposit, the items are not confirmed for your event.

How and when do I pay?


Send a company LPO. If your company does not provide LPOs you must provide a signed and stamped quote.

Private Clients

A 50% deposit is required for all bookings with the balance payable on or before delivery. Payments can be made via:



Online bank transfer

At any Emirates NBD branch

Online credit card portal*

*3% surcharge applies

Can I make changes to my order?

You can amend your booking anytime up to 24 hours prior to delivery during office hours (Sunday – Thursday 9am – 5pm). We will always try to accommodate any changes to an order wherever possible.